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Policy Expert : Car insurance reviews

4.64
Based on 5,028 reviews, last reviewed 4th Aug 2026
No new 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
89%
See only 4 star reviews
9%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025
Scott's avatar
Scott

Latest lowest rating:

1

Cancels Your Annual Car Insurance And Keeps The Money Cheeky anyway to request additional documents AFTER you've already paid for annual car insurance (never happened with other car insurance companies), ... Read more Reviewed on: 4th August 2026
Ioana Pavel's avatar
Ioana Pavel

About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5028)

Great customer service

5
Great customer service and website, making purchasing and managing insurance a breeze. Reviewed on: 21st September 2022

Awesome, helpful & personable staff.

5
I'm actually able to speak with a HUMAN! Prompt response to all my queries. Helpful and personable staff who take the time to explain everything possible. The service is wonderful and I have already recommended Policy Expert to my family and friends. Reviewed on: 21st September 2022

No fuss

4
Policy Expert won my car insurance last year with a competitive quote and retained it at renewal with another good value quote, not strictly the cheapest but with all their features definitely good all round value. Reviewed on: 21st September 2022

Good service

5
Good price for car incurance, fast service if need it Reviewed on: 21st September 2022

Quick and straightforward service

5
To put things simply, Policy Expert is just a breeze to deal with. In this day and age, my call was answered on the second ring (outstanding!) and my question was answered almost immediately and confirmation of my required change on my policy emailed there and then. No waiting, no fuss. Many thanks! Reviewed on: 21st September 2022

Car insurance

5
Very quick quotes, professional costumer service and very helpful, recommended thanks Reviewed on: 21st September 2022

Would definitely recommend

5
Very good value helpful staff and good price Reviewed on: 21st September 2022

Praiseworthy service

5
Excellant staff (Nicola) knowledgeable,friendly, and efficient. Reviewed on: 21st September 2022

Excellent service

5
I spoke to an adviser to cancel my policy due to the selling of my vehicle. I was given excellent clear information regarding cancelation and refund. Reviewed on: 21st September 2022

Best customer service

5
Customer service was bery helpful and kind best insurance company that i have had Reviewed on: 21st September 2022

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