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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.67 (5027 reviews)

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4.67

Based on 5,027 reviews, last reviewed 29th May 2026

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

On price comparison site was one price, clicking on... On price comparison site was one price, clicking on buy now price jumped up 120 pounds, hows that happened, no joy from customer service but never exp... Read more Reviewed on: 29th May 2026

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5027)

Best priced insurance I found

In this time of cost of living crisis, I was browsing for the best insurance to fit my budget, and Policy Expert proved to be offering that. Along with the great price, the customer service provided was also very good. I'd totally recommend it. Reviewed on: 5th September 2023

Very quick service

The person I spoke to about my policy, was very quick and polite. Thank you. Reviewed on: 5th September 2023

Easy, straightforward communication

Communication for me is the most important thing. This company are great at giving you what you want Reviewed on: 5th September 2023

there are some cheaper but none better.

I have been with policy expert for a number of years now.They have always come up trumps with a very fair price and their employees are always polite and knowledgeable. Always a pleasure dealing with them. Reviewed on: 5th September 2023

Joining up

I only recently took out policy , it was done really professionally . Quick and easy Reviewed on: 5th September 2023

Slow

Took 3-4 months to get my car in for repairs. Car was not road legal, insurance company didn’t care about this. Courtesy car was only available when my car went in for repair. Terrible experience. Reviewed on: 5th September 2023

Reply from Policy Expert Hello Jamie Cook, I am sorry to hear of your recent experience. I'd really like the opportunity to investigate the points you've raised however I am unable to locate a policy using the details in this review. Can you please email me at [email protected] with your policy number and I'll be sure to pick this up and get back to you? Thanks, Mick Response date: 28th September 2023

no hassle

no hassle renewing and simply explain insurance cover Reviewed on: 5th September 2023

So far so good

Happy with the service so far prompt and polite customer service Reviewed on: 5th September 2023

Car and Home insurance

I have used Policy Expert for the last three years and found they were the best for overall performance cover and price . Great customer service and support. I have recommended them to family and friends who have taken up policies with them and have continued their policies the next year Reviewed on: 5th September 2023

Excellent servoce

I was abit confused with my policy,so gave them a call the gentleman was lovely and polite, most now have to do everything online, this was nice cos i could speak to a human which i like Thank you Reviewed on: 5th September 2023

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