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Policy Expert : Car insurance reviews

Name: Car insurance
Rating: 4.85 (5024 reviews)

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4.82

Based on 5,024 reviews, last reviewed 10th Oct 2025

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

4

Setting up policy and getting renewal through very e... Setting up policy and getting renewal through very easy. Never had to claim and that will be the only useful review for an insurance company! Reviewed on: 7th September 2025

Latest lowest rating:

1

Run away from this company. Run away from this company. I was paying my direct debit as agreed to pay monthly. 3 months later I had to sale my van due to an electrical issue and ... Read more Reviewed on: 10th October 2025

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About this product

Policy Expert car insurance comes in three levels of cover: Bronze, Silver and Gold.

Policy Expert car insurance has an uninsured driver promise with no excess to pay and protected no claims. There’s also a range of flexible add-ons and an online portal where you can manage your car insurance 24/7.

Policy Expert car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Car insurance reviews (5024)

Quick, good and easy

Good price. Quick to sort and had no problems Reviewed on: 3rd July 2019

Brilliant service

Brilliant service, so easy to amend/change details online and friendly sevice when you ring them Reviewed on: 3rd July 2019

Like this insurance

Got every extra what I wanted. Great. Reviewed on: 3rd July 2019

Really good price and easy application

Really easy application and to add documents etc to policy, very good price, lowest one I could find for my car and good communication!! Reviewed on: 3rd July 2019

Price and Service

Price appealing at first Service doesn't disappoint at all either Reviewed on: 1st July 2019

Very helpful friendly staff

I had a quote around a week ago I called to pay my deposit as I couldn't pay when I was looking so I called to pay the deposit on the quote I had a week ago the lady was very helpful and friendly on the phone looking through every quote she could find then explain more than once the costs and cover of each one i told her I had a screen shot of a quote cheaper than she was quoting she didn't stop looking for the quote I had and after several searches she finally found the quote I had originally wanted she never gave up on finding the quote and was still very friendly and patient with me. I then purchased the insurance! Great quote great you get a dash cam and great friendly customer service! Fab highly recommend Reviewed on: 1st July 2019

Sent round in circles

Tried to call and waited over 20 minutes without a response, a repeated message stated to try and change policy online and try the chat service. Waited for the chat service for 20 minutes, no reply, tried to change the policy online and it told me to to phone. An hour later and back where i started - rubbish service! Reviewed on: 17th April 2019

NEVER USE THIS COMPANY

DO NOT USE THIS COMPANY.. There charges are unbelievable. Wait on phone for 56.34 minutes and were so rude, I had payout from an insurance claim and told them and they asked for a letter stating when they paid out and cant reduce my claim on my van until they got it, so i posted next day,, but denied ever receiving this letter... after 4 calls they still insist on not receiving it... now they cancelled my DD and had cheek to charge me £173.00 for dd and charges on top.. never again will i use this company Reviewed on: 4th April 2019

Great service

Amazing price, product and service Reviewed on: 2nd October 2018

Good Deal

Easy to use website very good deal on insurance and a free web cam Reviewed on: 19th September 2018

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