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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Smooth processes

Smooth process when taking out insurance policy. No problems experienced. Reviewed on: 2nd August 2024

Very easy sign up process.

Very easy sign up process. Clear documentation Reviewed on: 2nd August 2024

Very easy to arrange my home insurance policy at a v...

Very easy to arrange my home insurance policy at a very reasonable price. Reviewed on: 2nd August 2024

Done on the internet very easy to understand and qui...

Done on the internet very easy to understand and quite to complete Reviewed on: 2nd August 2024

Good value for the money, good level of cover

Good value for the money, good level of cover Reviewed on: 2nd August 2024

Easy to do online and competitive pricing

Easy to do online and competitive pricing Reviewed on: 2nd August 2024

Easy to set up no problems with anything.

Easy to set up no problems with anything. Happy to help. They are very good value for money one of the cheapest for the area Reviewed on: 2nd August 2024

Excellent company to deal with

Really easy to arrange. Excellent price too. Reviewed on: 2nd August 2024

Whole experience from start to finish was simple and...

Whole experience from start to finish was simple and easy Reviewed on: 2nd August 2024

Comprehensive policy, at a competitive price.

I switched to an alternative insurance company for home and contents insurance, but returned to Policy Expert once again this year. The policies, when deciding to buy or renew, are extremely clear and comprehensive. The prices are very competitive, which is great from a good brand with a solid reputation. Selecting the appropriate cover, and clear pricing, really helped sway me to return. Fortunately I've not had to make a claim yet, but from reading reviews it appears that I can trust them to work with me - not against me - if I ever need to claim. Very reassuring. Reviewed on: 2nd August 2024

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