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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Very highly recommended

Easy to apply, competitive pricing, great customer service. Reviewed on: 2nd August 2024

Good insurers

Enjoyed being with Policy Expert Reviewed on: 2nd August 2024

Very clear, and easy process to get the right level...

Very clear, and easy process to get the right level of cover and to understand the limitations and methods of communication. The premium was competitive, thankfully I have not had to test the claims procedure. Reviewed on: 2nd August 2024

..insurance review

All good. No problems with price or service. Reviewed on: 2nd August 2024

So helpful and just easy to talk to

So helpful and just easy to talk to Reviewed on: 2nd August 2024

Ease of use to customer

Easy to understand policy, easy take out, professional and efficient service overall, would recommend. Reviewed on: 2nd August 2024

Great communication and easy to use app.

Great communication and easy to use app. A great service, thank you! Reviewed on: 2nd August 2024

Excellent and outstanding experience, friendly and h...

Excellent and outstanding experience, friendly and helpful, worth every penny Reviewed on: 2nd August 2024

Very competitive, easy to use site

Very competitive, easy to use site Reviewed on: 2nd August 2024

Great reviews

Luckily we have not had to use our policy for a claim as yet. However, previous customer reviews assisted us in choosing yourselves. Reviewed on: 2nd August 2024

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