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Policy Expert : Home insurance reviews

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4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

So far so good

5
Had no need to use their customer service yet so difficult to comment Reviewed on: 2nd August 2024
Liam C's avatar
Liam C

Fuss free and great cover at a reasonable price

5
Fuss free and great cover at a reasonable price Reviewed on: 2nd August 2024
Anthony's avatar
Anthony

policy expert great value for money

5
I found policy expert great value for money and really access platform with great service. Reviewed on: 2nd August 2024
Kimberley 's avatar
Kimberley

Easy and professional.

5
Easy and professional. Defo recommend. Reviewed on: 2nd August 2024
Andy M's avatar
Andy M

Easy & quick - went smoothly & no difficulties.

5
Easy & quick - went smoothly & no difficulties. Reviewed on: 2nd August 2024
MKV 's avatar
MKV

First time home insurance.

5
Very simple, signed up for our first home insurance. Haven’t had to make contact in ref to customer service but at the moment we are happy with the policy we have been provided and think that the price is very reasonable. Reviewed on: 2nd August 2024
Naomi D's avatar
Naomi D

Straightforward and great value for money

5
The registration process was simple and straightforward, and the value for money is exceptional compared to other providers I considered. The website has a friendly, approachable, and informative feel. I'm lucky enough not to have had to claim, but I've seen great ratings online for their customer service so I feel like I would be in safe hands. Reviewed on: 2nd August 2024
Melissa G's avatar
Melissa G

Great service so far!

5
Setting up our home insurance was quick and easy with policy expert. A great monthly premium for a good level of cover. We haven’t needed to use the policy yet so currently cannot comment on claims but so far an excellent service. Reviewed on: 2nd August 2024
Amy Millington's avatar
Amy Millington

Quick and easy and helpful - to the point and cheape...

5
Quick and easy and helpful - to the point and cheapest going Reviewed on: 2nd August 2024
Richard V's avatar
Richard V

Much cheaper and more extensive cover than other pro...

5
Much cheaper and more extensive cover than other providers. Very speedy and simple process to apply. Reviewed on: 2nd August 2024
Kimberley D's avatar
Kimberley D

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