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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great value home insurance

Having just made a claim for a damaged lock I can’t speak highly enough of the team at Policy Expert. The claim was dealt with professionally, promptly and to the highest of standards. I can’t find any fault at all. If you’re unsure about trying them, don’t be. Reviewed on: 4th September 2023

Very Bad Company please do not take insurance from this company, other wise you are waisting your money

I strongily sugget not to take insurance from this company, You will be much better of not having an insurance rather than paying to this company. Reviewed on: 4th September 2023

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would be grateful for the opportunity to look into your overall experience but unfortunately, we have not been able to locate your policy using the details contained in your review. Should you wish to discuss your experience and see if we can help at all, we are available at [email protected]. Thanks, Jessica Response date: 5th September 2023

No issues so far simple process

No issues so far simple process. Which they combined the direct debits though Reviewed on: 3rd September 2023

Product

Great product at great price. Highly recommended Reviewed on: 3rd September 2023

House insurance

So easy to use. They send sn email to you with your new quote and if you are happy you can accept there and then and do a online signature. Love it when it's just quick and easy. If you haven't signed your contract they will send you a reminder and a link to accept. Reviewed on: 3rd September 2023

Efficiently organised company

Decent customer service that doesn’t mess around customers with unnecessary bureaucracy. Reviewed on: 3rd September 2023

Home Insurance Review

Policy Expert sends regular helpful household advise and guidance to avoid damage and risks to property. Reviewed on: 2nd September 2023

Saved me lots

Saved me £280 for equivalent insurance against another well know company. Reviewed on: 2nd September 2023

Great Insurance

Luckily not had to claim on my insurance whilst I had my insurance but this will be my third year so looking forward to the next. Reviewed on: 2nd September 2023

New to Policy Experts

New to policy experts and haven’t made a claim but price was good and communication great. Reviewed on: 2nd September 2023

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