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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent value for money

Great experience, easy to process and arrange my insurance. Reviewed on: 31st August 2023

Excellent cover

Cover, price and information all excellent; I haven't needed to switch cover as their price is always competitive! Reviewed on: 31st August 2023

Good so far

We have been with policy experts for 2 months and so far they have been good. Their price is reasonable and competitive for the cover included. Reviewed on: 31st August 2023

Highly recommend

Great service, staff very professional. Reviewed on: 31st August 2023

Great insurance

I think Policy expert is a great insurance company. Affordable and covers a lot of things. Reviewed on: 31st August 2023

Great Value for Money

Great value for money when compared to other insurers, covers everything I need, easy to sign up Reviewed on: 31st August 2023

Honest talking provider

I was so fed up with my last home insurance company that did everything in their power to not pay out on a claim that I gave up - despite knowing I was in the right. When I did my research Policy Expert received excellent reviews and seem just the ticket for me. Obtaining my new policy was painless and was very open and honest. Reviewed on: 31st August 2023

Very helpful staff

The advisor I spoke to was very helpful. Reviewed on: 31st August 2023

Excellent all round policy

Policy has all requirements that meets all needs with friendly helpful staff when telephoned Reviewed on: 31st August 2023

Mid-Claim

Policy Expert use Trinity Claims as their point-of-contact for claims. The wording is definitely wooly, but that's probably true for most insurance companies. I'm having to do a lot of 'encouraging' to get some the rectification work done, but it's been slow. We'll see how this progresses! Reviewed on: 31st August 2023

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