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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.75 (9138 reviews)

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4.75

Based on 9,138 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9138)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Home insurance policy

Excellent policy and so easy to sign up to and activate. Reviewed on: 31st August 2023

Accessible, clear worded and great price

Securing my house insurance with Policy Expert was an easy process where benfits were clearly explained including a separate email regarding emergency cover which really helped save money on my boiler protection. Great value and clear communication makes Policy Expert the best Insurance company I have dealt with in years. Reviewed on: 31st August 2023

Don't touch with a barge pole

Our bedroom ceiling collapsed. They agreed to send a surveyor round a week later. I got a roofer to replace a slate that had fell off. The surveyor said the ceiling didn't come down due to rain damage but due to wear and tear and that the roof was in a good state. I sent photographic evidence of the water damage. They then said they still wasn't paying as the roof was suffering from wear and tear and the slate didn't come off because of high winds. Maybe a bird pecked it off!. Having said that everyone I contacted were very friendly. Taking them to the ombudsman. Reviewed on: 31st August 2023

Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would be grateful for the opportunity to look into your overall experience but unfortunately, we have not been able to locate your policy using the details contained in your review. Should you wish to discuss your experience and see if we can help at all, we are available at [email protected]. Thanks, Jessica Response date: 5th September 2023

Good value policy

My second year with Policy Expert. Although the premium rose significantly from that of the previous year, it was still the cheapest cover that I could find. The policy features meet my needs and appear to be good value. Fortunately I haven't needed to claim so far so cannot comment on that aspect of the company. Reviewed on: 31st August 2023

Efficient

All my needs have been met, so pleased to have peace of mind with this product. Thank you. Reviewed on: 31st August 2023

Excellent value for money

Great experience, easy to process and arrange my insurance. Reviewed on: 31st August 2023

Excellent cover

Cover, price and information all excellent; I haven't needed to switch cover as their price is always competitive! Reviewed on: 31st August 2023

Good so far

We have been with policy experts for 2 months and so far they have been good. Their price is reasonable and competitive for the cover included. Reviewed on: 31st August 2023

Highly recommend

Great service, staff very professional. Reviewed on: 31st August 2023

Great insurance

I think Policy expert is a great insurance company. Affordable and covers a lot of things. Reviewed on: 31st August 2023

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