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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Very helpful staff

The advisor I spoke to was very helpful. Reviewed on: 31st August 2023

Excellent all round policy

Policy has all requirements that meets all needs with friendly helpful staff when telephoned Reviewed on: 31st August 2023

Mid-Claim

Policy Expert use Trinity Claims as their point-of-contact for claims. The wording is definitely wooly, but that's probably true for most insurance companies. I'm having to do a lot of 'encouraging' to get some the rectification work done, but it's been slow. We'll see how this progresses! Reviewed on: 31st August 2023

Easy to set up

Very easy to swap from another supplier and easy to set up Reviewed on: 31st August 2023

Super Smashing Saving

I searched for the best deal and that suited my little family with the best cover, and i not only found it but was thrilled and thought it was really good value for my money. Couldn't be more happier with PE! Reviewed on: 31st August 2023

Great value great service

Was quick and easy to find right cover Reviewed on: 31st August 2023

Trusted and Reliable

4 years with Policy Expert great Service :) Reviewed on: 31st August 2023

Very efficient no nonsense company

We haven't had the need to make a claim yet but I have too say on the occasions we have needed to contact PE they have always been friendly, professional and very helpful Reviewed on: 31st August 2023

Does what it says on the tin

Not had to claim yet so hopefully they'd pay out, but you never know! Reviewed on: 30th August 2023

Amir Dizdarevic

I didn't have any issue nor concern. Reviewed on: 30th August 2023

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