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Policy Expert : Home insurance reviews

View other Policy Expert products
4.73
Based on 9,137 reviews, last reviewed 11th Jun 2026
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026
RICHARD C's avatar
RICHARD C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9137)

Don't touch with a barge pole

1
Our bedroom ceiling collapsed. They agreed to send a surveyor round a week later. I got a roofer to replace a slate that had fell off. The surveyor said the ceiling didn't come down due to rain damage but due to wear and tear and that the roof was in a good state. I sent photographic evidence of the water damage. They then said they still wasn't paying as the roof was suffering from wear and tear and the slate didn't come off because of high winds. Maybe a bird pecked it off!. Having said that everyone I contacted were very friendly. Taking them to the ombudsman. Reviewed on: 31st August 2023
Barrowfordboy 's avatar
Barrowfordboy
Reply from Policy Expert Hello, Thanks for taking the time to leave us a review. We would be grateful for the opportunity to look into your overall experience but unfortunately, we have not been able to locate your policy using the details contained in your review. Should you wish to discuss your experience and see if we can help at all, we are available at [email protected]. Thanks, Jessica Response date: 5th September 2023
Policy Expert Logo
Policy Expert

Good value policy

4
My second year with Policy Expert. Although the premium rose significantly from that of the previous year, it was still the cheapest cover that I could find. The policy features meet my needs and appear to be good value. Fortunately I haven't needed to claim so far so cannot comment on that aspect of the company. Reviewed on: 31st August 2023
Keeper's avatar
Keeper

Efficient

5
All my needs have been met, so pleased to have peace of mind with this product. Thank you. Reviewed on: 31st August 2023
Catherine Hale's avatar
Catherine Hale

Excellent value for money

5
Great experience, easy to process and arrange my insurance. Reviewed on: 31st August 2023
Caron Morgan's avatar
Caron Morgan

Excellent cover

5
Cover, price and information all excellent; I haven't needed to switch cover as their price is always competitive! Reviewed on: 31st August 2023
Mrs Collins's avatar
Mrs Collins

Good so far

4
We have been with policy experts for 2 months and so far they have been good. Their price is reasonable and competitive for the cover included. Reviewed on: 31st August 2023
Sophie Spure Selvadurai's avatar
Sophie Spure Selvadurai

Highly recommend

5
Great service, staff very professional. Reviewed on: 31st August 2023
Paul Hayes's avatar
Paul Hayes

Great insurance

5
I think Policy expert is a great insurance company. Affordable and covers a lot of things. Reviewed on: 31st August 2023
Gabriella Vaskeba's avatar
Gabriella Vaskeba

Great Value for Money

5
Great value for money when compared to other insurers, covers everything I need, easy to sign up Reviewed on: 31st August 2023
DPoole's avatar
DPoole

Honest talking provider

5
I was so fed up with my last home insurance company that did everything in their power to not pay out on a claim that I gave up - despite knowing I was in the right. When I did my research Policy Expert received excellent reviews and seem just the ticket for me. Obtaining my new policy was painless and was very open and honest. Reviewed on: 31st August 2023
Brian Sherrington's avatar
Brian Sherrington

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