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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great service competitively priced

Unlike the competition they did not automatically hike premiums by 25 to 30% Reviewed on: 29th August 2023

GReat company!

easy company to deal with, very informative Reviewed on: 29th August 2023

Great company, always best value

Always best value in all conparison websites. Always my first choice. Easy to buy, helpful tips emailed occasionally. All good. Reviewed on: 29th August 2023

There for support

I had reason to call Policy Expert in relation to a possible claim. The adviser was polite, knowledgeable and friendly, and although the issue I was looking into did not result in a claim, I was pleased that the encounter was a positive one. Reviewed on: 29th August 2023

Everything covered for a reasonable price

Everything covered for a reasonable price. Great service. Reviewed on: 29th August 2023

Good cover

Great cover at a sensible price. Particularly like the higher blanket cover for rebuilding my home; essential given the cost of building materials now. Not had a claim yet, which is the only way you can really tell how good an insurer is. Reviewed on: 29th August 2023

Great service

Never any trouble always works well for me over the years Reviewed on: 29th August 2023

Excellent service

I found the staff a Great help and knowledgeable when I contacted them and helped me get the right policy Reviewed on: 29th August 2023

Happy Customer

Very quick and easy set up/administration of account Reviewed on: 29th August 2023

Good service and value for money

Looked around a few different providers for buildings and contents insurance, Policy Expert seemed to offer the best value by far. Not had to claim yet (thankfully) so can't comment on that process. Reviewed on: 29th August 2023

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