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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great insurance at a great price

Policy Expert are fab to deal with and my policy was really competitive - highly recommend Reviewed on: 26th August 2023

services

Last 2 year I have received very good service from policy expert Reviewed on: 26th August 2023

Thanks

I had a problem with a door lock, policy expert were excellent at getting me a locksmith very quickly who came to secure my property. Reviewed on: 26th August 2023

Good value for money

I found the customer care and service excellent. My home insurance quote was extremely competitive and superb value for money Reviewed on: 26th August 2023

Top notch company

Great insurance company very helpful on the phone,renewal straightforward includes everything we need and more and very competitively priced Reviewed on: 26th August 2023

Snail pase company

Our house fire happened in August last year (2022) and it’s still not been completed. We constantly have to ring up to get things done which still didn’t happen and lead to my father in law going to head office in tunbridge to actually start to get things moving. I understand that our fire was really bad but it shouldn’t take 3 months for a bit of asbestos to be removed, I think to be better you actually need to communicate a LOT better with each other to actually get claims closed. Reviewed on: 26th August 2023

Best insurance company

Best insurance company I have used so far. Very customer focused, lots of advice and information, regular update emails, great customer service and superb value for money. Reviewed on: 26th August 2023

Quick & easy

Quick, easy, straight forward. no hassle Reviewed on: 26th August 2023

Excellent Cover

Excellent cover at a reasonable price. Reviewed on: 26th August 2023

Easy & great value.

Really easy to set up. Same cover but lots cheaper than many of the big names. Reviewed on: 26th August 2023

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