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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Very easy to get a quote and very good customer service

Getting a quote online was quick, easy and came out cheaper than other insurers. I also had an issue with my account and the customer service team were very helpful and resolved my issue within 30 minutes. Reviewed on: 26th August 2023

Straightforward, and significantly cheaper on renewal for same cover

Straightforward, and significantly cheaper on renewal for same cover Reviewed on: 26th August 2023

No renewal inflation

Easy renewal without unexpected hyp in the new annual premium. A small increase yes but nothing like that experienced with some other insurers. Reviewed on: 26th August 2023

Highly recommended insurance company

We've been customers for several years following an excellent experience following our house break in. Renewal prices are always the best comparison. The service we received was easy, quick and emphatic. Highly recommend this company. Reviewed on: 26th August 2023

No fuss house insurance

Easy from start to finish. I have already recommended this company Reviewed on: 26th August 2023

Good value for money

2nd year with Policy Expert and stayed in spite of premium having gone up. Reviewed on: 26th August 2023

Great insurance company

Very helpful company, easy to use and very helpful. Would highly recommend if you want to save money and get same level of cover. Reviewed on: 26th August 2023

TicTic42

Good price, nice people, To Talk To gold insurance on my house which is great. Very pleased. Reviewed on: 26th August 2023

efficiency

straightforward information, easy to negotiate even for an older customer who is not very good on computers. Reviewed on: 26th August 2023

Good customer service, best price

Cheaper coverage than all the other quotes with more included, and helpful staff without massive wait times on the phone. Just what you need. Reviewed on: 26th August 2023

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