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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Excellent call

got a quote via email that was 40% higher than the previous year and made a call via online chat. The result was a 17p increase. It was great call Reviewed on: 25th August 2023

No worries- all sorted in minutes

Insurance renewal sorted in minutes. Easy to understand with the best prices so what else is there to say other than I would recommend Reviewed on: 25th August 2023

Easy to deal with

Helpful and friendly. Easy to get hold of by phone Reviewed on: 25th August 2023

Easy peasy

Very professional and efficient Reviewed on: 25th August 2023

Good cover @ a reasonable price!

Very happy having the top cover at a very reasonable price. Cover was easy to get via filling out online form. I have not needed to claim so can't comment on customer service etc. Reviewed on: 25th August 2023

Great Customer Service

Staff are very helpful and prices are way better than any other similar products on the market. Highly recommended. Reviewed on: 25th August 2023

Helpful

Anytime I have communication either by phone call, email or post, I cannot fault the level of effective the information is communicated. Reviewed on: 25th August 2023

So easy to sort out policy

Made so easy to buy policy with great customer service and fantastic value for money Reviewed on: 25th August 2023

Easy

Nice and easy and reasonably priced. Reviewed on: 25th August 2023

Affordable reliable

I recently had the pleasure of working with policy expert for my home insurance needs, and I couldn't be more satisfied. Their customer service was exceptional, guiding me through the policy options and answering all my questions patiently. The coverage they offered was comprehensive, providing me with peace of mind knowing that my home and belongings are well-protected. Moreover, their rates were competitive, making it a great value for the level of coverage provided. I highly recommend to anyone seeking reliable and trustworthy home insurance coverage. Reviewed on: 25th August 2023

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