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Policy Expert : Home insurance reviews

4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Follow through with their promises

5
Policy Expert covered all costs when we had a water pipe leak under our cement floor, including a good quality carpet for the whole hall area . Reviewed on: 25th August 2023

Great company, competitively priced

5
Very quick and easy to obtain a quote and take out a policy. My second year with Policy Expert and would recommend! Reviewed on: 25th August 2023

Does what it says on the tin

5
Reasonably priced and just what you need. More than happy to renew. Reviewed on: 25th August 2023

good reliable insurance cover

5
After much research it became apparent Policy Expert was the most cost effective, comprehensive house insurance I could find. Thanks Reviewed on: 25th August 2023

Simple, easy to use process

5
The process of renewing my home insurance was really simple, quick and straightforward and the quote was lower than other quotes I received. Reviewed on: 25th August 2023

Swift and easy to arrange.

5
Straightforward service and they never over-charge upon renewal. Reviewed on: 25th August 2023

Best for Value

5
I shopped around quite a lot before renewing and couldn't find a better price. Also, the staff are very friendly, efficient and helpful. Reviewed on: 25th August 2023

Excellent value

5
Been with them for a while now and their customer service is excellent as are the prices, highly recommend Reviewed on: 25th August 2023

Great product good price

5
All the cover you could possibly need at a surprisingly low cost. Friendly experienced customer service staff, what more would you need. Great thank you Reviewed on: 25th August 2023

Easy, effective & efficient

4
Always found Policy Expert to be very efficient and good value for money Reviewed on: 25th August 2023

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