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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9139)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good customer service

Competitive prices were happy to meet my best quote. Good customer service. Expected to be on hold for a long time however quickly aswered. Reviewed on: 25th August 2023

No hassle, fast, helpful, good price

Excellent customer service, no hassle, very good prices, no wonder they have won this award. Continue with the great job. Reviewed on: 25th August 2023

Great prices

Been with Policy Expert for a while for home insurance always good price when I come to review Reviewed on: 25th August 2023

Excellent customer service

There when you need them but hoping you don’t! Reviewed on: 25th August 2023

Good insurance

Very good insurance. Easy to renew. Have been with them for the last few years, however, price has seemed to jump up this last year (as have all bills) Reviewed on: 25th August 2023

Straightforward no nonsense insurance

Very easy to deal with. Provided useful information consistently and repeatedly offered most competitive price for a comprehensive insurance package. Reviewed on: 25th August 2023

Service Excellence

Competitive price. Excellent customer service with informative, go the extra mile staff. Reviewed on: 25th August 2023

Great value, super people!

Superb customer communication, comprehensive service and excellent policy options. Certainly gets my vote! Reviewed on: 25th August 2023

Convenient insurance

Setting up and also renewing my home insurance was super easy and cost effective. The renewal showed what my previous premium was vs my future one as well as listing all benefits. Super easy to compare to see if I was still receiving value for money. I was! Thank you! Keep up the good work. Reviewed on: 25th August 2023

Excellent

Have stayed with Policy Expert for home insurance for many years, excellent policies and great customer service. Price is competitive too. You know where you stand with Policy Expert. Reviewed on: 25th August 2023

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