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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Home Insurance

Quick, easy and affordable in these hard economic times Reviewed on: 24th August 2023

Competitive rates, excellent customer service, comprehensive cover

Have renewed with Policy Expert on a couple of occasions now as opposed to going elsewhere due to my comments above Reviewed on: 24th August 2023

Quick, thorough & professional

Easy, relevant questions, easily guided through, responsive, excellent customer service Reviewed on: 24th August 2023

Great Value For Money

Helpful and professional staff. Make me feel well supported. Reviewed on: 24th August 2023

Best value product

Always had a great experience with Policy Expert and they provide us with a great service everytime Reviewed on: 24th August 2023

Great product at a great price

Cannot fault the product and very good value for money. Been with them 4 years and would never go else where Reviewed on: 24th August 2023

What more can you ask for!!

Great customer service, hassle free, quick communication Reviewed on: 24th August 2023

First time home owner

Quick and easy for someone who has never done this before. Locking diagrams were the most helpful thing perhaps. Reviewed on: 24th August 2023

Top class service

Been with policy expert for a few years now, had a storm claim last year and a home emergency claim year before - both claims were dealt with efficiently and quickly, great communication and quick payout. Reviewed on: 24th August 2023

Great service and easy to deal with

After the big freeze last winter I needed some burst pipes fixed. Despite unprecedented claims, they had alternative procedures in place and the problem was solved satisfactorily. Reviewed on: 24th August 2023

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