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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Best value product

Always had a great experience with Policy Expert and they provide us with a great service everytime Reviewed on: 24th August 2023

Great product at a great price

Cannot fault the product and very good value for money. Been with them 4 years and would never go else where Reviewed on: 24th August 2023

What more can you ask for!!

Great customer service, hassle free, quick communication Reviewed on: 24th August 2023

First time home owner

Quick and easy for someone who has never done this before. Locking diagrams were the most helpful thing perhaps. Reviewed on: 24th August 2023

Top class service

Been with policy expert for a few years now, had a storm claim last year and a home emergency claim year before - both claims were dealt with efficiently and quickly, great communication and quick payout. Reviewed on: 24th August 2023

Great service and easy to deal with

After the big freeze last winter I needed some burst pipes fixed. Despite unprecedented claims, they had alternative procedures in place and the problem was solved satisfactorily. Reviewed on: 24th August 2023

Good but needs some improvement

Currently in my 4th year of building and contents insurance, always been affordable and convenient but now I need them the process is long winded and has many obstacles with to many in house operators prioritising the company over the customer. No one wants to claim but like now we have no choice, it's already a traumatic and emotional incident without the complexity of an app that has to be the means of communication through a claim. Reviewed on: 24th August 2023

All round good policy

All round good policy. No problems so far. Reviewed on: 24th August 2023

Needing to claim on home insurance

Would recommend home insurance. We had to use them due to a leaking pipe that cause damage in 3 different rooms. Work carried out efficiently. Kept in formed every step of the way. Reviewed on: 24th August 2023

One of the best home insurance companies.

Policy Expert have looked after me very well for several years Reviewed on: 24th August 2023

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