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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9139)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Service was excellent

It seemed like the person I spoke to on the phone actually cared, which in my experience is rare when dealing with insurance. It was refreshing Reviewed on: 24th August 2023

Really good insurance company

Really pleased with customer service, products and price Reviewed on: 24th August 2023

Approachable

Very helpful and courteous. Answered all questions clearly. Very efficient. More than happy with the service. Reviewed on: 24th August 2023

Policy

Simple and easy and easy to understand insurance by experts Reviewed on: 24th August 2023

Great service

Was an easy to make the insurance! Great service recommended Reviewed on: 24th August 2023

The best for everything

Great service and fantastic savings compared to all the other rip off merchants Reviewed on: 24th August 2023

quick service

good price qnd customer service Reviewed on: 24th August 2023

Quite Satisfied

Annual premiums increase is reasonable Reviewed on: 24th August 2023

Can't fault them

Following a fire in my bedroom just before xmas a couple of years ago, Policy Expert claims team went over and above to reassure me and deal with the trauma. I can't thank them enough Reviewed on: 24th August 2023

Value for money

Very good value policy with extras added at no further cost. Reviewed on: 24th August 2023

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