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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

The best for everything

Great service and fantastic savings compared to all the other rip off merchants Reviewed on: 24th August 2023

quick service

good price qnd customer service Reviewed on: 24th August 2023

Quite Satisfied

Annual premiums increase is reasonable Reviewed on: 24th August 2023

Can't fault them

Following a fire in my bedroom just before xmas a couple of years ago, Policy Expert claims team went over and above to reassure me and deal with the trauma. I can't thank them enough Reviewed on: 24th August 2023

Value for money

Very good value policy with extras added at no further cost. Reviewed on: 24th August 2023

Good price

Use to shop around every year, but have not switched as price has remained stable. Which is great news. Reviewed on: 24th August 2023

Home Insurance

Good on price and in the small print Reviewed on: 24th August 2023

Simply the best

I have been using Policy Expert for 4 years now. Although things are tough out there and we all look for that great deal to save money I was really impressed with policy expert who helped me and saved me money. Great to have an insurance company that listens to their customers and helps them....thank you Policy Expert Reviewed on: 24th August 2023

Excellent company

I have been using policy expert for 3 years now. They have competitive prices. Really impressive with the amount of correspondence from the company regarding information. They are all so friendly too. Will continue to use them. Reviewed on: 24th August 2023

Best Value

One of the few companies that did not overload my renewal quote, and seem to value existing customers - unlike many companies that seem to offer the best quotes to new clients only. Documentation is easily accessible and straightforward/comprehensible Reviewed on: 24th August 2023

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