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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great Policies

You were able to provide all the requirements for my house and contents insurance, and as a returning customer I was so please to see only a minor increase in the premium. Not a lot else to say but they give you a simple process to follow and peace of mind for a whole 12 months. Reviewed on: 24th August 2023

Would reccommend

Easy to use website, helpful and efficient. Reviewed on: 24th August 2023

Mr

Excellent service, i would recommend my friends and family Reviewed on: 24th August 2023

Excellent quality, great customer service

Very easy to contact and great customer advice. I have contacted a number of times for advice and have had a great experience each time. Would highly recommend. Reviewed on: 24th August 2023

The best there is

When I bought my house, I was confused on house insurance and who to choose. Policy expert are not only affordable, they are professionals who deals with claim swiftly. They are always polite and advises on what to do next. When I had an issue with Anglian water regarding leaks, policy experts send out professionals company to sort out the root cause and at the end Anglican waters had to fix the problem as it was caused by their meter. I was extremely happy with the service, I was attended to and my questions get answered. Reviewed on: 24th August 2023

House and contents insurance.

Having been a customer for the past few years, with no great increase in cost but no decrease in cover,,, 'all in all',,,very satisfied. Recommended. Reviewed on: 24th August 2023

Good value

So far not had t claim however the renewal always comes back at good value and a hassle free process Reviewed on: 24th August 2023

Service was excellent

It seemed like the person I spoke to on the phone actually cared, which in my experience is rare when dealing with insurance. It was refreshing Reviewed on: 24th August 2023

Really good insurance company

Really pleased with customer service, products and price Reviewed on: 24th August 2023

Approachable

Very helpful and courteous. Answered all questions clearly. Very efficient. More than happy with the service. Reviewed on: 24th August 2023

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