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Policy Expert : Home insurance reviews

4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Excellent company

5
I have been using policy expert for 3 years now. They have competitive prices. Really impressive with the amount of correspondence from the company regarding information. They are all so friendly too. Will continue to use them. Reviewed on: 24th August 2023

Best Value

5
One of the few companies that did not overload my renewal quote, and seem to value existing customers - unlike many companies that seem to offer the best quotes to new clients only. Documentation is easily accessible and straightforward/comprehensible Reviewed on: 24th August 2023

Iam very likely to recommend Policy Expert

5
Always operator's polite low price premiums with extras at no extra costs. Reviewed on: 24th August 2023

Easy Home Insurance

4
Easy and cheap home insurance for me to set up. With the cost of living going up, it is good to find options that can help you with the basics. Policy Expert insurance is cheap and affordable and easy to maintain. Reviewed on: 24th August 2023

Home insurance

5
Great service paid one third of previous company for same cover.be crazy not too. Reviewed on: 24th August 2023

Insurance

4
No faff and fewer hidden rate increases as opposed to competitors. Reviewed on: 24th August 2023

Good value, good cover

5
I like this company easy to take your policy out online and good prices to boot Reviewed on: 24th August 2023

Happy 'Policy Expert' Customer

5
I have been a Policy Expert customer for a number of years and am very happy with the service. Staff are professional, friendly and helpful, renewing policy is straightforward and, to date, renewal quotes have been competitive have not been offered at inflated prices. Reviewed on: 24th August 2023

Insurance renewal

5
Excellent customer service representatives. Couldn't be happier with the service. Policy expert have always been able to provide a better quote for our dual insurance cover when asked to beat any renewal. Thank you Reviewed on: 24th August 2023

Safety

5
I am lucky that I haven't had to make a claim. However from reviews they are brilliant. Reviewed on: 24th August 2023

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