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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Efficient

Excellent service and very helpful Reviewed on: 24th August 2023

All good so far

As we have not made a claim we have no idea what the response would be. However the web site is easy to manoeuvre and staff are extremely helpful. Reviewed on: 24th August 2023

Great insurance company

Policy enjoyed had come out in the top 5 home insurance companies on compassion sites for the last 3 years. I've never had to make a claim, but the deadline I have had with their customer service have been straightforward and all queries answered promptly. Reviewed on: 24th August 2023

Excellent value, easy to deal with

Switched a couple of years ago as a more competitive price and high level of cover. Very satisfied customer Reviewed on: 24th August 2023

Great company

Have had no reason to complain so a good company. Good communication and service. Reviewed on: 24th August 2023

Was easier to set up and great customer service.

Was easier to set up and great customer service. Reviewed on: 24th August 2023

Good service

This simple, clear policy is good value Reviewed on: 24th August 2023

Fab, easy, competitive

Bought 2 house insurance policicies for my sons . It was quick, easy to navigate and very competitive prices. Would definitely recommend. Reviewed on: 24th August 2023

A perfect service

Excellent staff to deal with great competitive prices renewed again this year as no one came close Reviewed on: 24th August 2023

Home and contents insurance

Excellent, fast,efficient service Reviewed on: 24th August 2023

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