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Policy Expert : Home insurance reviews

4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great Customer Service

5
One of the best insurance providers I've ever had, great customer service. Reviewed on: 24th August 2023

All what you need in the service

5
Very good experience in all aspects Reviewed on: 24th August 2023

Good customer service

5
Not automated customer service,valuable in recent years Reviewed on: 24th August 2023

good value insurance

5
Happy with the service over many years Reviewed on: 24th August 2023

Best cover

5
Quick and easy to get best cover for great price. Reviewed on: 24th August 2023

Excellent

5
Very quick and easy to obtain a quote, prices competitive, customer service friendly and polite, nothing is too much for them. Reviewed on: 24th August 2023

They look after loyal customers

5
Excellent service with good online service which is easy to use. They treat loyal customers respectfully. Reviewed on: 24th August 2023

Savings

5
Made big savings by moving to Policy expert. Well chuffed Reviewed on: 24th August 2023

Quick and efficient

5
Easy to use, clear and always saves me money. Reviewed on: 24th August 2023

Easy to transfer and good price

4
Much cheaper than our previous provider and all documentation online and easy to access. Switch over was really simple. Reviewed on: 24th August 2023

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