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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

They look after loyal customers

Excellent service with good online service which is easy to use. They treat loyal customers respectfully. Reviewed on: 24th August 2023

Savings

Made big savings by moving to Policy expert. Well chuffed Reviewed on: 24th August 2023

Quick and efficient

Easy to use, clear and always saves me money. Reviewed on: 24th August 2023

Easy to transfer and good price

Much cheaper than our previous provider and all documentation online and easy to access. Switch over was really simple. Reviewed on: 24th August 2023

Very helpful

Had a problem with a contractor and Policy Expert were more than helpful. Reviewed on: 24th August 2023

Great cover at a great price

Renewed for a 2nd year as still competative Reviewed on: 24th August 2023

Efficient

Excellent service and very helpful Reviewed on: 24th August 2023

All good so far

As we have not made a claim we have no idea what the response would be. However the web site is easy to manoeuvre and staff are extremely helpful. Reviewed on: 24th August 2023

Great insurance company

Policy enjoyed had come out in the top 5 home insurance companies on compassion sites for the last 3 years. I've never had to make a claim, but the deadline I have had with their customer service have been straightforward and all queries answered promptly. Reviewed on: 24th August 2023

Excellent value, easy to deal with

Switched a couple of years ago as a more competitive price and high level of cover. Very satisfied customer Reviewed on: 24th August 2023

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