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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Competitive and Clear Insurance

We were looking for particular levels of house insurance cover at a competitive price. We found it with Policy Expert via Compare The Market website. Easy to check quote details and documents. Reviewed on: 24th August 2023

Best one

Everything was easy and straight forward and feels is good Reviewed on: 24th August 2023

Perfect service

Fantastic insurer and customer service is second to none. Will continue to protect my home and family with policy expert . Reviewed on: 24th August 2023

Excellent company

Been with policy expert for two years, so easy to deal with. Excellent value for money Reviewed on: 24th August 2023

Professional & helpful

Very professional and very helpful Reviewed on: 24th August 2023

Fast and reliable

Quick and easy to obtain a reasonable insurance Reviewed on: 24th August 2023

Very good

Their customer service is a top notch. Reviewed on: 24th August 2023

So easy and hard to beat on price

Never any issue. So easy and straightforward. Hard to find a better quote Reviewed on: 24th August 2023

Smooth and easy insurance

I moved to Policy Expert earlier this year because the quote was the best I received. Everything was eay to do and no fuss. Reviewed on: 24th August 2023

Price increase

Got my renewal price Not too happy as substantial price increase Never having made a claim on any home insurance for20+ years was disappointed to be penalized by increase in premium Loyalty is not being rewarded in any tangenable way but penalized Wrote to them about it got a call from a young man to discuss it but as I was driving at the time I asked for him to call back later that day Still waiting for the call Poor customer service in my eyes Reviewed on: 24th August 2023

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