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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9136 reviews)

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4.73

Based on 9,136 reviews, last reviewed 16th Apr 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Smooth and easy insurance

I moved to Policy Expert earlier this year because the quote was the best I received. Everything was eay to do and no fuss. Reviewed on: 24th August 2023

Price increase

Got my renewal price Not too happy as substantial price increase Never having made a claim on any home insurance for20+ years was disappointed to be penalized by increase in premium Loyalty is not being rewarded in any tangenable way but penalized Wrote to them about it got a call from a young man to discuss it but as I was driving at the time I asked for him to call back later that day Still waiting for the call Poor customer service in my eyes Reviewed on: 24th August 2023

Simple expert

Great customer service,easy forms to complete and policy set up imediately Reviewed on: 24th August 2023

Value got money

Quick and efficient service no messing about Reviewed on: 24th August 2023

Always best value

When get a better quote ... Always seem to match it to keep my custom Reviewed on: 24th August 2023

Home Insurance

Great service, great value and highly recommended. Reviewed on: 24th August 2023

Best value

Best value policy around that I could find, simple to arrange Reviewed on: 24th August 2023

Excellent

The price was very low and the cover was everything I needed and I recommend Policy Expert for value Reviewed on: 24th August 2023

Easy and straightforward.

Great website and very easy to navigate. Good price for good cover. Haven't had to claim yet (hopefully never) so can't comment on that important thing! Reviewed on: 24th August 2023

Great value comprehensive cover

I’ve used these guys for a few years now and will stick with them. Always offer a competitive price Reviewed on: 24th August 2023

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