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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Professional & helpful

Very professional and very helpful Reviewed on: 24th August 2023

Fast and reliable

Quick and easy to obtain a reasonable insurance Reviewed on: 24th August 2023

Very good

Their customer service is a top notch. Reviewed on: 24th August 2023

So easy and hard to beat on price

Never any issue. So easy and straightforward. Hard to find a better quote Reviewed on: 24th August 2023

Smooth and easy insurance

I moved to Policy Expert earlier this year because the quote was the best I received. Everything was eay to do and no fuss. Reviewed on: 24th August 2023

Price increase

Got my renewal price Not too happy as substantial price increase Never having made a claim on any home insurance for20+ years was disappointed to be penalized by increase in premium Loyalty is not being rewarded in any tangenable way but penalized Wrote to them about it got a call from a young man to discuss it but as I was driving at the time I asked for him to call back later that day Still waiting for the call Poor customer service in my eyes Reviewed on: 24th August 2023

Simple expert

Great customer service,easy forms to complete and policy set up imediately Reviewed on: 24th August 2023

Value got money

Quick and efficient service no messing about Reviewed on: 24th August 2023

Always best value

When get a better quote ... Always seem to match it to keep my custom Reviewed on: 24th August 2023

Home Insurance

Great service, great value and highly recommended. Reviewed on: 24th August 2023

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