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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

this is the second year we have been with Policy Expert .

We stayed with Policy Expert as it does what it says on the tin. Friendly if spoken to so we dont have any complaints at all would recommend them to friends and family no problem. Reviewed on: 24th August 2023

Customer service

Quick and easy online system! Good customer service and followed up with email correspondence. Reviewed on: 24th August 2023

Perfect Cover

For the last 3 consecutive years Policy Expert have provided me with the best coverage and for the most competitive price on the market, in my hour of need they were fast, responsive and guided the way to have my problem easily resolved, IMO by far the best value for money for Home Insurance. Reviewed on: 24th August 2023

At Home with Policy Expert.

I have been with Policy Expert for about 8 years. Althugh I haven't mae a claim I have had reason to contact them. I have always found Policy Expert staff to be polite, helpful and have good listening skills. They have always been competitive and purchase of a policy is straight forward. I have recommended them to my family. Long may all that continue. Reviewed on: 24th August 2023

Great policy

I’ve been with them for 2 and half years now has been the cheapest rate for insurance for the past years so I have renewed. Reviewed on: 24th August 2023

Simple, easy to understand

Easy to set up, understand and communicate re sales. I can't comment on claims handling. Reviewed on: 24th August 2023

Reasonable price

My renewal quote was cheaper than the same cover offered on price comparison sites by other companies, so I have renewed with policy expert. Reviewed on: 24th August 2023

good price

old customer, good service and price Reviewed on: 24th August 2023

Fantastic price for a great insurance

Was very easy input all my details on their website and i was rewarded with a great price for my home insurance cover . Highly recommend Policy Expert for all your insurance needs. Reviewed on: 24th August 2023

Great value

I went on comparison sites and found this company to be a great deal.their revues were excellent and this made me take out a policy I was happy with th service Reviewed on: 24th August 2023

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