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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Very easy to deal with

Confident that if I put in a claim it would be dealt with professionally Reviewed on: 24th August 2023

Great value for money

I switched to Policy Expert because they offered more cover for less money than my previous insurer and most other quotes. It was super easy to get cover online - no phone calls is always a winner! Reviewed on: 24th August 2023

Great price

Great price and 5 star service. Everything goes easy. Reviewed on: 24th August 2023

Good communication and service

Good support from the team who provided excellent communication throughout . Easy to use and understand the service Reviewed on: 24th August 2023

Ticked every box

Scope and cost of cover was spot on. Reviewed on: 24th August 2023

Nothing was more simple

using Policy Expert was a simple process whilst being competitive. It took all the hassle of getting the right cover at the right price. Reviewed on: 24th August 2023

Great price and excellent service

Had to claim after a storm all sorted very easily money in bank 2 days after claim Reviewed on: 24th August 2023

Easy to deal with and very competitive

Never had to claim from them. But they have always given a policy reduction at renewal to reflect this. Dealing with them has always been painless Reviewed on: 24th August 2023

Great

First time home owner and service has been easy and straightforward! Reviewed on: 24th August 2023

Excellent customer service and reasonably priced.My cover was better than those provided on comparison sites not just one year but for 3 years

I have been with Policy Expert for 3 years. They do not appear to penalise loyalty. As they are cheaper than comparison sites. Customer service is excellent. Reviewed on: 24th August 2023

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