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Policy Expert : Home insurance reviews

4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy

5
Been with policy expert since living in our house 6 years, never a problem, one year we were going to go elsewhere due to them not including emergency cover in the price as they had done previously but after a quick phonecall this was quickly sorted, wasn't too much trouble for them and made up feel that they are willing to keep customers happy! Reviewed on: 24th August 2023

Great insurer!

5
Have nothing but good things to say. All questions were answered quickly and the customer service team was so helpful. Reviewed on: 24th August 2023

Policy review

5
Marvellous products with great service Reviewed on: 24th August 2023

The Price is Right

5
Came to site ,saw results,purchased. Reviewed on: 24th August 2023

Simply and easy to use

5
Been with policy expert now for a few years, they beaten any other quote and yes I show around and policy expert always comes out in top Reviewed on: 24th August 2023

Great service and price

5
Excellent value for money and great customer service Reviewed on: 24th August 2023

Honest value for money!

5
Home emergency was given for free, had to claim for a leaking pipe. No hassle at all to claim and very quick to pay out. Reviewed on: 24th August 2023

Excellent customer service.

5
A friendly customer service team, who are able to offer customers a variety of different products and services. Reviewed on: 24th August 2023

No fuss no hassle

5
I have made a claim and it was very straightforward no fuss and dealt with really quickly Reviewed on: 24th August 2023

Simple &. Sraigh Forward

5
Found through comparison site and after some research signed up online and was sorted in no time Reviewed on: 24th August 2023

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