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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Reliable

Friendly, reliable as well as competitive. Reviewed on: 24th August 2023

Easiest insurance company to deal with

Must be the best customer service and easier company to deal with Reviewed on: 24th August 2023

Good insurance at a reasonable price

Easy to use and good value. Would use again for my home insurance. Reviewed on: 24th August 2023

Customer Friendly

Can't comment about claiming but the renewal process is so easy and customer service is fantastic. Reviewed on: 24th August 2023

Very quick and helpful

I'm really impressed with my policy and the price is incredible. Thank you. Reviewed on: 24th August 2023

Helpful

I contacted Policy Expert for legal advice and was impressed with their service. Reviewed on: 24th August 2023

Happy enough - no issues to date.

Thankfully no need to utilise my insurance but it was easy to renew and competitive. Reviewed on: 24th August 2023

Easy to sign-up, renew and great value

I've never had to make a claim but I've insured with Policy Expert for a few years and they have always represented great value for money. Consistently the cheapest and the different levels of cover make it easy to choose the right level. I've had extras added for free, like home emergency, which has been great. Reviewed on: 24th August 2023

Always available to help

Always helpful and willing to help out Reviewed on: 24th August 2023

Insurance you can trust

Competitive rates, good customer service and a straightforward process. Reviewed on: 24th August 2023

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