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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good value insurance

Policy expert offers good levels of insurance at reasonable prices and offers an easy to use portal to view documents Reviewed on: 24th August 2023

Excellent service when needed

A company that is easy to deal with. Reviewed on: 24th August 2023

Great insurance for a great price

I've never needed to make a claim, however, their prices are great and gave me the coverage I need. Their website is efficient and easy to use and their communication is excellent Reviewed on: 24th August 2023

The right cover at the right price.

Comprehensive range of cover tailored to your needs. Easy online application, no paperwork,offers peace of mind at a competitive price. Reviewed on: 24th August 2023

easy to navigate, affordable installments no complaints.

Touch wood no claims yet, easy to navigate, affordable installments no complaints. Reviewed on: 24th August 2023

Great to deal with

I would highly recommend policy expert. They are easy to deal with and in my experience you don’t spend hours on the phone waiting to talk to someone which is a nice change compared to most companies. Reviewed on: 24th August 2023

Very easy to deal with and good value

Thanks guys - wish more insurance firms could be as competitive as you! Reviewed on: 24th August 2023

My House cover

I have not yet had to make a claim but the policy I have, Home and contents plus house insurance has been very competitive enabling me to return each year, because of the comprehensive cover and value for money. Reviewed on: 24th August 2023

Great customer service

I originally chose Policy expert a couple of years ago as they represented the best value. I decided to renew based on the excellent and supportive customer service when I had an issue. Reviewed on: 24th August 2023

Can't beat it on price and cover

I have looked every year upon renewal but have found nothing better. The option to pay by installments is affordable and simple. Reviewed on: 24th August 2023

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