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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Home

Easy to follow Clear information Reviewed on: 24th August 2023

Jenny

Put in a claim and was all done and dusted in three days. Reviewed on: 24th August 2023

Reasonable rates

Reasonable rates and details straight forward and not shrouded in gobbledegook. Reviewed on: 24th August 2023

Brilliant

I’ve been with policy expert for many years now and find their prices lower than anyone else.I have never had a problem with my policy and renewing ever year is so easy. Reviewed on: 24th August 2023

All is well

Haven’t claimed but all seems well. Reviewed on: 24th August 2023

Competitive

Cover good value for money and quick to answer the phone if you have a query. Thankfully never had to make a claim so cannot comment on claims procedure. Reviewed on: 24th August 2023

Excellent service

Been with them for years no problems, very helpful and great service. Reviewed on: 24th August 2023

Bartrum Lane home cover

Efficient service. Helpful staff. Good cover offered Reviewed on: 24th August 2023

I ditched policy expert but came back and wish I never left in the first place!

Both my cats and my house was insured through policy expert. When it came to renewal of my house insurance I foolishly left and went elsewhere but never for the ease, level of service, cost and level of cover I got with policy expert. So I hung my head in shame and came back and I’m so glad that I have as I am now saving money and getting more in terms of cover then I ever did with the big brand insurers. Reviewed on: 24th August 2023

Simple, good value and good customer setvice

No fuss straightforward fairly priced insurance! 2 years in a row Reviewed on: 24th August 2023

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