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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Excellent service

Telephoned after doing a comparison to see if Policy Expert would match my quote. They did without question. Reviewed on: 24th August 2023

Great company

Always a great price and good communication Reviewed on: 24th August 2023

Straightforward Insurance

Easy to use online portal, renewal was fair (I couldn’t beat it online). Reviewed on: 24th August 2023

3 years of being a policy holder

Never had any problems with this company. Been with them for 3 years now and had my insurance package upgraded for only a few pounds more a month. Always good to know they are there if ever needed. Would recommend Reviewed on: 24th August 2023

Simple and effective

From getting a quote to setting up, everything was straightforward - help/explanations for level of cover was easy to understand and the price for the cover I got was brillaint! Reviewed on: 24th August 2023

Helpful and good value

Policy Expert have been very helpful when I had to make a claim. The process was very efficient & no problems on the way. The payout was extremely prompt so I was able to make the repairs quickly. An excellent company for customer service and value Reviewed on: 24th August 2023

Best insurance

The service is very efficient and straight forward - and simple. I would recommend it. Reviewed on: 24th August 2023

Simply at ease

So quick and reassuring factor with policy expert, wouldn't go anywhere else. The service is so good and expertly done. Always something that little bit extra from policy expert Reviewed on: 24th August 2023

Best insurance company found so far

I found quick response form policy experts while I had a leakage and damage my property . Once they came to visit and find the damage they pay for the mantinance .I would appreciate for there good communication and customer service. Reviewed on: 24th August 2023

Fast and efficient.

Good value, brilliant administrators. sorted me out in no time. I recommended a friend and she was pleased too. They did what they said they would. Reviewed on: 24th August 2023

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