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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

3 years of being a policy holder

Never had any problems with this company. Been with them for 3 years now and had my insurance package upgraded for only a few pounds more a month. Always good to know they are there if ever needed. Would recommend Reviewed on: 24th August 2023

Simple and effective

From getting a quote to setting up, everything was straightforward - help/explanations for level of cover was easy to understand and the price for the cover I got was brillaint! Reviewed on: 24th August 2023

Helpful and good value

Policy Expert have been very helpful when I had to make a claim. The process was very efficient & no problems on the way. The payout was extremely prompt so I was able to make the repairs quickly. An excellent company for customer service and value Reviewed on: 24th August 2023

Best insurance

The service is very efficient and straight forward - and simple. I would recommend it. Reviewed on: 24th August 2023

Simply at ease

So quick and reassuring factor with policy expert, wouldn't go anywhere else. The service is so good and expertly done. Always something that little bit extra from policy expert Reviewed on: 24th August 2023

Best insurance company found so far

I found quick response form policy experts while I had a leakage and damage my property . Once they came to visit and find the damage they pay for the mantinance .I would appreciate for there good communication and customer service. Reviewed on: 24th August 2023

Fast and efficient.

Good value, brilliant administrators. sorted me out in no time. I recommended a friend and she was pleased too. They did what they said they would. Reviewed on: 24th August 2023

Best prices

Best price for the policy we required. Easy to deal with and easy to renew. Reviewed on: 24th August 2023

Excellent Service

I have been with Policy Expert a number of years. I always find the service extremely good and always competitive prices. I would recommend them to anybody. Reviewed on: 24th August 2023

Great price with home emergency cover and on on renewal too!

We always move on after a year but this was the best price we could find and it included the home emergency cover. It also covered me for working from home (admin work) and my mobility scooter. Reviewed on: 24th August 2023

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