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Policy Expert : Home insurance reviews

View other Policy Expert products
4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
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Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024
Amarat S's avatar
Amarat S

Exceptional Service

5
Very easy to use and very helpfull Reviewed on: 24th August 2023
Steve's avatar
Steve

Excellent

5
From never having heard of this Company before, they gave me a brilliant price, very good at answering all my questions, talking me all through policy and made sure I was happy with everything, and did not hurry me through to make my decision. Having compared the market before talking to them, was very happy with the deal. Reviewed on: 24th August 2023
Liz Milligan's avatar
Liz Milligan

Home insurance

4
Straight forward to set up the policy on line, price competitive Reviewed on: 24th August 2023
Christine Hamer's avatar
Christine Hamer

Good value

4
Quick, easy and clear.Seems good not had to claim but hope it's as straightforward. Reviewed on: 24th August 2023
Newcombe 's avatar
Newcombe

Prompt response to enquiry

4
The telephone enquiry, was dealt with very efficiently and helpful. Reviewed on: 24th August 2023
Yvonne Robinson's avatar
Yvonne Robinson

Good value

5
Trawled through a lot of companies and this was the best Reviewed on: 24th August 2023
Ruth Steventon's avatar
Ruth Steventon

Simple to use, and competitive rates

5
There are so many insurers to choose from, but I found Policy Expert easy to understand, and with a fair price, and plenty of time to consider their renewal. It was a no brainer really! Reviewed on: 24th August 2023
Kate Nicolet's avatar
Kate Nicolet

Value for money

5
Easy to deal with and very competitive on price. Highly recommend Reviewed on: 24th August 2023
Dave Loughman's avatar
Dave Loughman

Oscardog18

5
Decided this year to do some checking before renewing my home insurance. The one I have been with for years had increased my renewal.. Policy expert fitted my needs exactly and cost less ! Well done PA ! Thank you ! Reviewed on: 24th August 2023
Maureen Fotheringham's avatar
Maureen Fotheringham

Great cover

5
Great cover , simple stress free renewal at a great price. Reviewed on: 24th August 2023
Mark hanks's avatar
Mark hanks

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