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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great cover

Great cover , simple stress free renewal at a great price. Reviewed on: 24th August 2023

Easy to deal with at a great price

Second year with Policy Expert as the online system is really user friendly, very easy to use and at a great price. I have recommended to friends who have also moved over. Reviewed on: 24th August 2023

Bargain insurance without cutting corners

Discovered policy expert a few years ago and have been with them ever since great value for money and have the emergency call out included which gives total peace of mind I even recommended my sister and got some money for doing so customer services are great and the whole process makes you feel like a valued customer which is rare in this day and age Reviewed on: 24th August 2023

So Easy

Was a quick and simple online questionnaire and within ten minutes I had my home insurance sorted, and cheaper than last year. Excellent service, and cover. Reviewed on: 24th August 2023

Super helpful staff

Been with policy expert for many years, always brilliant people to renew my policy with. Hopefully the day I need to claim they will be just as good Reviewed on: 24th August 2023

Years of cover

I have been with policy expert for years with both house and car insurance. Always happy to help when I've contacted customer services. Highly recommend. Reviewed on: 24th August 2023

Great communication

Had to make a claim this year and there online system made this really easy and all was dealt with in a friendly manner Reviewed on: 24th August 2023

Excellent service and easy to use systems.

Brilliant and easy to get a quote and complete the process of getting insurance. Fast and efficient service and clear process. Reviewed on: 24th August 2023

Excellent service everytime

I have been with Policy expert 4 years and each time they beat other insurance groups. Very easy to use website and never had an issues with renewals Reviewed on: 24th August 2023

Always the most competitive quote

One insurance company that gives the most competitive quote each year, unlike some that for existing customers, up the premium every year and then wonder why you don’t renew!! Reviewed on: 24th August 2023

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