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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great value every year

Great value for money and competitive renewal quotes each year Reviewed on: 24th August 2023

Premium value insurance

Easy to take out. And easy on the pocket Reviewed on: 24th August 2023

Good service for Home and Car Insurance

Good all round service. Nice easy website to use. Would definitely recommend this company for all your Insurance needs. Reviewed on: 24th August 2023

Good value, great service, what else to say?

They've managed to keep prices down this year against the trend of very biog rises. I'm still getting value for the same useful and clear to understand policy Reviewed on: 24th August 2023

Good cover with low prices

I have never had to make a claim, but appreciate the protection on my home. Reviewed on: 24th August 2023

What They Don't Know Ain't Worth Knowing!

Hello have used Policy Expert quite a few times for my house insurance and they are super smashing great to deal with. Reviewed on: 24th August 2023

Comprehensive cover with good price

Best price with sufficient insurance cover for my new house on building and contents. Reviewed on: 24th August 2023

Emergency Home Cover - hopeless

Overall insurance has been fine - but no experience of claims apart from the home emergency cover. Front door lock failed so couldn't get in or out via the front door and had to use the garage (the key just turned in the lock), they deemed it an emergency as they sent someone out but did not open the door as they said it needed a new part - the cost was £150.00 including vat and they REFUSED to authorise the works apparently - All this info came through the company they called out, to date i have still had no response or reason why this issue was not covered from Policy Expert - EXTREMELY POOR CUSTOMER SERVICE - I was dealing with someone called Faith and asked her to get back to me with the reasons they wouldn't carry out the work and i'm still waiting!!!! Reviewed on: 24th August 2023

Cheaper and better insurance

Very good service and excellent quality and customer service Reviewed on: 24th August 2023

Great Service

Really easy to set up and insurance initially, straight forward renewal and no complaints on service! Happy with the service we have received so far and likely to continue to renew in the future Reviewed on: 24th August 2023

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