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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9139 reviews)

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4.74

Based on 9,139 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9139)

Emergency Home Cover - hopeless

Overall insurance has been fine - but no experience of claims apart from the home emergency cover. Front door lock failed so couldn't get in or out via the front door and had to use the garage (the key just turned in the lock), they deemed it an emergency as they sent someone out but did not open the door as they said it needed a new part - the cost was £150.00 including vat and they REFUSED to authorise the works apparently - All this info came through the company they called out, to date i have still had no response or reason why this issue was not covered from Policy Expert - EXTREMELY POOR CUSTOMER SERVICE - I was dealing with someone called Faith and asked her to get back to me with the reasons they wouldn't carry out the work and i'm still waiting!!!! Reviewed on: 24th August 2023

Cheaper and better insurance

Very good service and excellent quality and customer service Reviewed on: 24th August 2023

Great Service

Really easy to set up and insurance initially, straight forward renewal and no complaints on service! Happy with the service we have received so far and likely to continue to renew in the future Reviewed on: 24th August 2023

Affordable

Affordable house insurance, never had to use it but seems there wouldn’t be any issues if needed. Reviewed on: 24th August 2023

Comprehensive value for money.

I have two policies with Policy Expert both of which delivered on competitive pricing and excellent cover. Reviewed on: 24th August 2023

Quick & Easy policy to set up & renew

We found Policy Expert on a comparison site after our premiums shot up with our previous insurer, Policy Expert team was on hand answering any questions & the renewal went up marginally meaning we didn't need to look at a price comparison this year. Reviewed on: 24th August 2023

No problems

No problems at all with this company Reviewed on: 24th August 2023

Great value insurance

We are always happy with the service and price. Reviewed on: 24th August 2023

Great company

I insured my house with Policy Expert, easy to navigate the website and offered great value for money Reviewed on: 24th August 2023

Great customer service

When I had to make a claim they made it really easy and straightforward and took the stress out of the situation. Everyone I spoke to was helpful and friendly. Reviewed on: 24th August 2023

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