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Policy Expert : Home insurance reviews

4.72
Based on 9,156 reviews, last reviewed 17th Sep 2026
700% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026
Adrian's avatar
Adrian

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026
Lorna S's avatar
Lorna S

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Oscardog18

5
Decided this year to do some checking before renewing my home insurance. The one I have been with for years had increased my renewal.. Policy expert fitted my needs exactly and cost less ! Well done PA ! Thank you ! Reviewed on: 24th August 2023

Great cover

5
Great cover , simple stress free renewal at a great price. Reviewed on: 24th August 2023

Easy to deal with at a great price

5
Second year with Policy Expert as the online system is really user friendly, very easy to use and at a great price. I have recommended to friends who have also moved over. Reviewed on: 24th August 2023

Bargain insurance without cutting corners

5
Discovered policy expert a few years ago and have been with them ever since great value for money and have the emergency call out included which gives total peace of mind I even recommended my sister and got some money for doing so customer services are great and the whole process makes you feel like a valued customer which is rare in this day and age Reviewed on: 24th August 2023

So Easy

5
Was a quick and simple online questionnaire and within ten minutes I had my home insurance sorted, and cheaper than last year. Excellent service, and cover. Reviewed on: 24th August 2023

Super helpful staff

5
Been with policy expert for many years, always brilliant people to renew my policy with. Hopefully the day I need to claim they will be just as good Reviewed on: 24th August 2023

Years of cover

5
I have been with policy expert for years with both house and car insurance. Always happy to help when I've contacted customer services. Highly recommend. Reviewed on: 24th August 2023

Great communication

5
Had to make a claim this year and there online system made this really easy and all was dealt with in a friendly manner Reviewed on: 24th August 2023

Excellent service and easy to use systems.

5
Brilliant and easy to get a quote and complete the process of getting insurance. Fast and efficient service and clear process. Reviewed on: 24th August 2023

Excellent service everytime

5
I have been with Policy expert 4 years and each time they beat other insurance groups. Very easy to use website and never had an issues with renewals Reviewed on: 24th August 2023

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