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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great value cover

Great cover at a good price and great customer service Reviewed on: 24th August 2023

Great value and service

Policy Expert are perfect, very helpful if you phone them and very good prcies Reviewed on: 24th August 2023

Smooth & Easy

Very straightforward to set up policy, saved some much time not having to shop around! Reviewed on: 24th August 2023

Best and cheapest home insurance

Time and time again policy expert come up trump's with the cheapest home insurance on comparison websites and customer services are clear and precise and friendly. Reviewed on: 24th August 2023

Good, affordable service

Generally a good affordable service. A little slow to support with a significant drain issue however the claim has been moving and we were kept up to date Reviewed on: 24th August 2023

An exception to the rule

Every year when the dreaded renewal is due, be it for your car, bike or home insurance you know the price will be substantially higher and you need to shop around or call the provider to try and negotiate. Policy Expert is the only one I don't need to do that. Yes it does increase each year like everything else but the increase is minimal and always represents good value for money. Reviewed on: 24th August 2023

Easy does it!

No hassle, no quibble. Very competitive prices. Straight forward application. Stress free communication. Sorted! Reviewed on: 24th August 2023

Good customer service

Nice and easy online change- good customer service- good prices - Reviewed on: 24th August 2023

Great, no hassle insurance

Superb service, great price, recommended Reviewed on: 24th August 2023

Fast service

I have only been with them for few months and so far have not made a claim. However when needed they are there for us, and at a very reasonable price Reviewed on: 24th August 2023

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