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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Amazing customer service and

Used this company multiple times, and don't intend changing. Very helpful and price is always notched to my cheapest quote. Well done to everyone. Jeep up your excellent service Reviewed on: 24th August 2023

Reliable, helpful, straightforward

I moved house and transferred my policy with the help of an odviser on the phone. Process was easy and straightforward, rice was good and adviser was friendly and helpful . Reviewed on: 24th August 2023

Home and contents insurance

Very pleased with policy expert would definitely recommend Reviewed on: 24th August 2023

Great service at a great price

Policy Expert home and contents insurance can be purchased on line but if you want to talk to an advisor and set your policy over the phone they are more than happy to do so. The advisor I spoke to was extremely helpful and although he offered additions to the basic insurance he was never pushy and never tried to change my decision. A very friendly and professional advisor. Although I haven’t made a claim I was reassured that advisors would be there to help if and when needed. The cost of my insurance was a lot less than quoted by other companies and although it was slightly higher than one quote from another company I decided to go with Policy Expert because of the service I received from the advisor. Reviewed on: 24th August 2023

Great service

Service fantastic and a really good price. Think I'm in my second year with policy expert and at renewal time they were still one of the cheapest around. Reviewed on: 24th August 2023

Excellent value and customer service

Yes, the price is right but also being able to speak to someone who is able to listen and respond makes this company an easy choice every year. Reviewed on: 24th August 2023

Can't find better

Policy Expert are easy to do business with, great prices (that's why I am a repeat customer, although I compare prices every year). Reviewed on: 24th August 2023

Very Nice

Only had to use once, but great response and very efficient Reviewed on: 24th August 2023

A trusted home insurance

We have used this company for 2 years and we think we have the best for trust and peace of mind Reviewed on: 24th August 2023

Good customer relations

The phone operators are helpful and explain processes clearly. They could do with a few more operators, though, as the wait to get through is a little long. Reviewed on: 24th August 2023

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