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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Great

Excellent in every way, shape and form Reviewed on: 24th August 2023

Comprehensive Product Coverage and Professional Services

I have done some extensive research and comparison on Home Insurance policy product, and found that products provided by PolicyExpert is very comprehensive in covering the house and contents for my property, which ensure my property is well protected & secured for my family in a long run. Clients services supports are highly professional, knowledgeable and patient in addressing all my concerns and questions raised during the phone session. Going through the policy steps by steps to make sure I have a good understanding of the terms and be able to select the right items into my policy. They would make sure all information provided to me are correct with supportive evidences from the policy, which give me a high level of comfort that my family and home is well protected under this home policy. I would definitely refer PolicyExpert to others whenever I'm asked for any suggestion on Home Insurance Policy service provider, which I have already started spreading the good news. Reviewed on: 24th August 2023

Good price

Good price, easy to renew policy. Haven't had to claim, so I cannot speak for the customer service but the online process is smooth. Reviewed on: 24th August 2023

Reliable, get things fixed

Had to claim last year due to the storm making some of my roof collapse, responded straight away.and had the repair done fairly quickly. Reviewed on: 24th August 2023

Policy expert

Couple of years ago I became fed up with the expensive cost of home and building insurance as I rarely claimed in 40 years Discovered Policy Expert and couldn’t believe the value for money Reviewed on: 24th August 2023

Excellent service

Have had excellent service year after year. Highly recommended company. Reviewed on: 24th August 2023

Despite my renewal being higher

…I could not find a better deal on the comparison sites with the same policy details. Highly recommended. Reviewed on: 24th August 2023

Perfect

Everything we need in a house insurance Reviewed on: 24th August 2023

Quick and easy

Helpful to renew and speak to. Would recommend Reviewed on: 24th August 2023

Provide cheap home insurance

We pay for home insurance and they give us home insurance. Simple. Reviewed on: 24th August 2023

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