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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great company

Quick cheap quote no messing no hassle Reviewed on: 24th August 2023

Excellent company to deal with

Easy company to get in touch with, easy to discuss potential issues before committing to a claim! Team are always happy to help Reviewed on: 24th August 2023

Quality Home Insurance

Robust coverage at at reasonable price Have recommended to others Reviewed on: 24th August 2023

Saved me money on my home insurance

Contacted my regular insurance to add buildings cover to existing policy. They wanted an absolute fortune so I had a quote from this company it had the high level of cover I needed at a competitive price Reviewed on: 24th August 2023

Great communication

So far I have experienced Avery professional and efficient service having never had to claim to just recently making a claim for issues with our house structure. The communication has been excellent so far. Reviewed on: 24th August 2023

Prompt Service

The whole experience is very smooth and professional. Reviewed on: 24th August 2023

Great value!

Comprehensive polices and competitive prices. Reviewed on: 24th August 2023

Doesnt pay up when there is damage to your home

My roof was started leaking. As a customer of 5 years and no claims i thought it would be taken care of. I was told no, they dont cover for leaks and i would need to sort myself …now i need to find 2k to repair a crack in the lead gully of the roof. Reviewed on: 24th August 2023

No Nonsense Insurance

I have used Policy Expert on several occasions. Simple application and very economical. Reviewed on: 24th August 2023

The prices are reasonable

The prices are reasonable and you can haggle a little, not had to make a claim since joining them so that will be the test.. Reviewed on: 24th August 2023

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