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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.74 (9140 reviews)

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4.74

Based on 9,140 reviews, last reviewed 17th Jul 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Great Value Great Customer service. Always renew with Policy Expert as they normally can give me a cheaper quote. Great value for money Reviewed on: 17th July 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9140)

Excellent service.

Keep me up to date with all necessary information. Reviewed on: 24th August 2023

Great company

I’ve been with this company for a number of years and they are easy too work with and very competitive with all others in the industry Reviewed on: 24th August 2023

Great to deal woth

I’ve been with policy expert for a few years now. They offer easy to understand cover at good prices. Recently too we’ve unfortunately had to make a claim for the first time ever due to a water leak. Policy expert have been great so far! Reviewed on: 24th August 2023

Great service and policy

Really happy with the service and policy. All information is easy to find Reviewed on: 24th August 2023

Five star

Good home insurance, good price, good communications Reviewed on: 24th August 2023

"The Best!"

Have used this company for 4 years now & I can honestly say it's the best I have ever had for my home insurance, I had to make a claim a couple of years ago and was dreading it!.....but it was dealt with really quickly & the money was in my bank within 5 day! Couldn't believe how simple it was so much so that I have recommended to my daughter & son-in-law who have just bought a house! Now they too are customers Reviewed on: 24th August 2023

Simply Superb

Simple, straight forward insurance, you know what you're paying for and very easy to access online. Competitive all in one price. Reviewed on: 24th August 2023

Home and content insurance

Cheaper than my renewal quote with the same cover , it was easy and stress free to change providers Reviewed on: 24th August 2023

No real complaints, but ....

After several uninterrupted years with Policy Expert(with no claims, may I add), my renewal came in this Summer ... with a 30% premium increase. Ouch. What's that all about then??? Not happy :-( Reviewed on: 24th August 2023

Top class service

Great and fantastic easy website to use, clear navigation to all areas. Excellent customer service when having direct contact, nothing too much trouble. True role model in insurance industry. Reviewed on: 24th August 2023

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