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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

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Policy Expert Home insurance reviews (9156)

Customer Service Excellent

Quick to respond and personable service. Reviewed on: 24th August 2023

Well pleased

Have been a customer of policy expert For many years, Was unfortunate to have to make a claim a few years ago, What a professional service I had . Thank you all. Reviewed on: 24th August 2023

Excellent service

Great customer service and cover. Reviewed on: 24th August 2023

Good service

They have been reliable and easy to contact when needed. So far so good. Reviewed on: 24th August 2023

Can not be beaten for cover!!!!

Excellent cover for a fantastic price. Also easy and simple and user friendly web site. Cover for all your needs Reviewed on: 24th August 2023

No fuss, cheapest I could find

Amazing company, brilliant customer service, straightforward application process and the cheapest around Reviewed on: 24th August 2023

So Incredibly Helpful

Our kitchen - which was less than a year old - was ruined by an escape of water. I was so stressed out - I’d never made an insurance claim before and I was concerned about mould affecting my baby, who has various health issues. Every Policy Expert employee I interacted with was so kind and patient. They were willing to answer any question I had. (I had a lot of questions!) The First Response team were prompt and quick to get to work. The online portal is secure and easy to navigate. The Policy Expert team couldn’t have been more supportive. I’m happy to say that work is underway on my kitchen to get it back to how it was. I’ve already renewed my home insurance policy with them - I didn’t even bother to look elsewhere. Should anything ever go wrong I’m confident that they will be as helpful as possible. Reviewed on: 24th August 2023

Easy process

Really easy and quick to arrange, no hidden extras. You are in total control and all online at any point for you to access. Definitely recommend Reviewed on: 24th August 2023

Top home insurance

I'm a customer always happy to stay because the prices are the best on the market Reviewed on: 24th August 2023

Great value for money and an easy buying experience.

Great value for money and an easy buying experience Reviewed on: 24th August 2023

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