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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Five star

Good home insurance, good price, good communications Reviewed on: 24th August 2023

"The Best!"

Have used this company for 4 years now & I can honestly say it's the best I have ever had for my home insurance, I had to make a claim a couple of years ago and was dreading it!.....but it was dealt with really quickly & the money was in my bank within 5 day! Couldn't believe how simple it was so much so that I have recommended to my daughter & son-in-law who have just bought a house! Now they too are customers Reviewed on: 24th August 2023

Simply Superb

Simple, straight forward insurance, you know what you're paying for and very easy to access online. Competitive all in one price. Reviewed on: 24th August 2023

Home and content insurance

Cheaper than my renewal quote with the same cover , it was easy and stress free to change providers Reviewed on: 24th August 2023

No real complaints, but ....

After several uninterrupted years with Policy Expert(with no claims, may I add), my renewal came in this Summer ... with a 30% premium increase. Ouch. What's that all about then??? Not happy :-( Reviewed on: 24th August 2023

Top class service

Great and fantastic easy website to use, clear navigation to all areas. Excellent customer service when having direct contact, nothing too much trouble. True role model in insurance industry. Reviewed on: 24th August 2023

Good, simple insurance

If all you want is the basics insured then this company (Policy Expert) are good. No complaints Reviewed on: 24th August 2023

Value for money!!!

Never paid more then the market price and the customer service is 10/10, every thing is just perfect Reviewed on: 24th August 2023

Great price

This is my second year of renewing my policy with Policy Experts. The yearly price was reasonably priced. I would definitely recommend this provider to my friends and family. Reviewed on: 24th August 2023

Really easy to use!

I’ve found Policy expert to make my life easier, I can do it all on my phone and they send helpful emails to remind me every now and then about what they offer. Reviewed on: 24th August 2023

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