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Policy Expert : Home insurance reviews

4.76
Based on 9,136 reviews, last reviewed 11th Sep 2025
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
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0%
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1%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025
Dave C's avatar
Dave C

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
Mister Customer's avatar
Mister Customer

About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

5
Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Good value - no hassle

4
I've used Policy Expert for my home insurance for several years now and always get a reasonable renewal offer. Reviewed on: 24th August 2023

Yet another year of good insurance

5
I always check the quotes for my home insurance when it comes round and yet again I renewed with Policy Expert. Their quote was unbeatable again. I rang up to confirm my renewal and it was done in no time. I haven’t been unlucky enough to have to claim with Policy Expert and hope I never will, but if the dealings I have had with them are anything to go by, I don’t think I will have any problems. Reviewed on: 24th August 2023

Great

5
Good price, and nice and easy to sort. Reviewed on: 24th August 2023

Excellent

5
Exceptional price and very good cover. Reviewed on: 24th August 2023

Simple no-nonsense approach to insurance cover

5
Quick and efficient approach to comprehensive insurance policies !! Reviewed on: 24th August 2023

Good price for house insurance

3
Pricing is good, renewals aren’t over the top like with other companies. But I’ve never had a need to claim or call so couldn’t say if I would recommend them if I actually needed to make a claim Reviewed on: 24th August 2023

Very good

5
Never had to claim, however premiums have always remained cheap. Reviewed on: 24th August 2023

Great Service

5
Policy Expert have been helpful from day 1. Great service and very helpful. Reviewed on: 24th August 2023

Brilliant

5
Great Price and service so simple to use and renew !! Reviewed on: 24th August 2023

Long standing customer

5
Noone has ever been able to match their quotes 10 years plus of being with them! Reviewed on: 24th August 2023

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