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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Helpful

Helpful and great customer service Reviewed on: 24th August 2023

Great company

Been with Policy Expert for past two years. They have been very good, simply to get a quote and got the policy at a good price both times. We have made the most of the home emergency which has proved most useful Reviewed on: 24th August 2023

Great price

Great price in this time of hardship, where every penny counts Reviewed on: 24th August 2023

Easy service to use

Never any issues always helpful with any questions I may have Reviewed on: 24th August 2023

Insurance which you can be happy with

I shopped around again but I have been with Policy Direct for a while now and I have both car and house insurance thru and only pity they dont do dual insurance would be even better Reviewed on: 24th August 2023

Good price and service

Competitive. Took optional home emergency cover too, which I claimed on and claim dealt with easily and quickly. Reviewed on: 24th August 2023

Very straightforward to set up with best rates

Setting up the account was super easy and came with the most competitive prices for the cover needed. Customer service really helpful when needing to amend account details Reviewed on: 24th August 2023

Efficient and effective

Always hassle free to deal with and reasonably priced insurance. Been a customer for a number of years now and happy to stay Reviewed on: 24th August 2023

Excellent service

Easy process, competitive prices. Excellent overall! Reviewed on: 24th August 2023

Fantastic service

Fantastic service and they look after their policy holders. Would highly recommend. Reviewed on: 24th August 2023

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