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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Easy and Good Value

No hassles, easy to set up, never had to make a claim but I wouldnt anticipate any problems if the need arose. Reviewed on: 24th August 2023

Reliable and trustworthy

I have always had a great experience with Policy Expert. I find them competitively priced and the communication has always been good. Reviewed on: 24th August 2023

Brilliant customer focused service

Easy website to navigate and very responsive customer contact by phone Reviewed on: 24th August 2023

Great

Great service and competitive price. Useful portal to view policy Reviewed on: 24th August 2023

Review

Tell us a little more about your experience Reviewed on: 24th August 2023

Great Customer Service

I contacted policy experts for legal advice and they responded immediately and sent across all the necessary forms and provided me support and guidance. Luckily I don’t need to use the legal services in the end, but I am confident policy experts would be there to assist me in the future. Reviewed on: 24th August 2023

Straight forward and well-priced

Easy to set up and competitively priced Reviewed on: 24th August 2023

Great value policy

Easy process and happy with the service Reviewed on: 24th August 2023

Best price and easy

Cheapest price for the best cover, also got my nhs discount. Was quick and easy to apply for and my renewal quote was great so renewed for another year. Reviewed on: 24th August 2023

Cracking Price With Great Customer Service

I bought their home insurance policy via a comparison site.. After purchase, I had a couple of questions. Gave them a call and the call centre agent couldn't be more helpful. Luckily I haven't had a claim yet but the way they dealt with my boomer questions leads me to believe they'll be just as helpful. Reviewed on: 24th August 2023

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