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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.78 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

233% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Great Service

Very easy to join, no fuss and great service. Reviewed on: 15th September 2022

Great Value for money

Excellent level of cover and great value for money Reviewed on: 15th September 2022

Good policy and value

Easy to select online. Policy has good cover and good value Reviewed on: 15th September 2022

Very easy to work with

From start to finish my experience was hassle free, staff very helpful. First Class. Reviewed on: 15th September 2022

Friendly and supportive

Very efficient with friendly and supportive staff Reviewed on: 15th September 2022

Great company

Everything was easy and a great price. Reviewed on: 15th September 2022

Cheap and fit for purpose

Not had to claim so this is based on ease of sale and product. Sale was easy, brought via a comparison site so simple enough. I need buildings and contents and the policy was fairly priced and included all main elements I would need under a general claim. Never had to contact the claims team (hopefully never will) but the customer service team are great. Reviewed on: 15th September 2022

Decent and covers everything

Quick and easy to sign up, reasonable pricing and covers everything I need it to - would recommend! Reviewed on: 15th September 2022

Great to deal with

Easy to deal with. No haggling required for renewal. Just best price offered. Reviewed on: 15th September 2022

Good price

Policy was the same cover as my previous insurer but at a better price. Reviewed on: 15th September 2022

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