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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.72 (9156 reviews)

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4.72

Based on 9,156 reviews, last reviewed 17th Sep 2026

700% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Smooth and proffesional operation. Smooth and proffesional operation. My house got flooded by bursed water pipe. Policy Expert sent a crew to remove flooded flooring, instaled industria... Read more Reviewed on: 5th September 2026

Latest lowest rating:

1

Terrible service at renewal, claims experience poor Our policy premium almost doubled at renewal. Got quotes elsewhere at a better price. They took renewal payment much earlier than expected, while we w... Read more Reviewed on: 17th September 2026

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9156)

Storm Damage

My wife is wheelchair bound and the overnight heavy storm left us waking up in the morning with no hot water. This is my first online claim and I found the complete reporting process refreshingly simple via the customer portal. My claim was dealt with promptly, efficiently and our domestic crisis was completed in literally a few days. Thank you Policy Expert Reviewed on: 15th September 2022

Straightforward and low cost

I was impressed by the terms and inclusions for the price, and communication has been exemplary - what I needed to know when I needed to know it, but no superfluous nonsense. Reviewed on: 15th September 2022

Comprehensive cover at a good rate

Really pleased with the service and very good rates Reviewed on: 15th September 2022

Quickest ever

Got silly Price update for my house contents and buildings insurance, decided to use Policy expert, so glad I did, changed within half an hour, saved £200, Not bad for half an hours work !! Reviewed on: 15th September 2022

Very good value, excellent customer service

It was very simple from getting a quotation through to taking out the policy. Great value for money too. Reviewed on: 15th September 2022

Great Customer Service

First time set up very straightforward. Online is user friendly Reviewed on: 15th September 2022

Cover I wanted, with no issues

Easy to set up, documentation easy to access and digest. All the online account features you'd expect. No complaints at all. (Caveat: not had any cause to make a claim, so cannot judge the claims process) Reviewed on: 15th September 2022

Very good value

We were very surprised at the cost for the cover we required, would recommend Reviewed on: 15th September 2022

Straightforward

Easy website, well set out and all clearly understandable. The most significant being excellent cost for value in the such economic times, thank you Reviewed on: 15th September 2022

Easy to buy

Buying was easy. Extra cover included in basic price. Reviewed on: 15th September 2022

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