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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Policy Expert Home insurance reviews (9136)

Review of the Policy Expert, Home insurance:

Great, friendly staff

Great, friendly staff and user friendly website, easy to use. Best price which was very important to us with all the features that I needed. Reviewed on: 2nd August 2024

Great price same service as the big provider's

Great price Great service. Just because the price is lower there isn't less cover. Reviewed on: 1st September 2022

Super Simple

The whole process for sourcing and purchasing my home insurance policy was easy and clear, just how it should be! Reviewed on: 1st September 2022

Best price by far

Competitive pricing by far! Nothing else comes close. Reviewed on: 29th August 2022

Home insurance

Roof damaged by storm allowing rain through and damageing ceiling. Took weeks for any response from this company so I instructed a roofer to repair the damaged roof to avoid any further damage the the ceilings. When assessor did arrive dismissed my claim on the spot. Will not be renewing with this bunch of bandits Reviewed on: 20th August 2022

Great value, comprehensive home cover

I bought a house this year and needed home cover before moving in. Policy Expert offered more comprehensive cover that would suit older houses and for a little more than the competition, offered better cover. Reviewed on: 20th August 2022

Excellent product, service and price

Great cover, answered my queries quickly and clearly and a very competitive price. Documents provided quickly and easy to understand. Definitely my first choice when I look to renew in a year. Reviewed on: 17th August 2022

Home Insurance

After a while researching about home insurance and finding information confusing, I've came across Policy Expert. Their website was easy to use and information was clear and detailed. It took me only few minutes to complete my purchase and I am really pleased with the contract and how much it covers. I'd totally recommend them. Reviewed on: 16th August 2022

Inexpensive comprehensive cover

Very good value for money and comprehensive cover Reviewed on: 15th August 2022

Positive experience all round

I'm a little reluctant when organising insurance by myself, but as this is my first home I went on to look for the best deal. I had never heard of Policy Expert but after doing some research and seeing how easy the website made it, I knew this was my best option. All information was easily provided and explained on each step. Would recommend Reviewed on: 15th August 2022

Excellent service

It was very easy and efficient to take out a policy with this company Reviewed on: 14th August 2022

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