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Policy Expert : Home insurance reviews

View other Policy Expert products
4.73
Based on 9,136 reviews, last reviewed 16th Apr 2026
100% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
14%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Excellent service. I renewed my home insurance and the process was really easy and quick. The staff were polite, friendly and helpful and I got an excellent deal. Reviewed on: 16th April 2026
J W's avatar
J W

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025
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Mister Customer
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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

Review Policy Expert : Home insurance now

Help others make smarter decisions by sharing your own experience.
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Policy Expert Home insurance reviews (9136)

Excellent service

5
It was very easy and efficient to take out a policy with this company Reviewed on: 14th August 2022
Wendy 's avatar
Wendy

Good renewal price

5
I’ve stayed with this company for a few years as the price hardly varies. It’s good value. Reviewed on: 14th August 2022
Tracy's avatar
Tracy

Great communication but website not compatible with Chromebook

4
I thought there was an issue with my policy as I couldn't access the website but actually it just doesn't seem to work on a Chromebook. However, the company we're great at communicating with me when I complained that I couldn't access my documents so I can't fault them. Just hope I will never have to make a claim! Reviewed on: 14th August 2022
Liz Shafir's avatar
Liz Shafir

Awesome

5
Just so easy and great cover and great price . Reviewed on: 13th August 2022
Ady Hillman's avatar
Ady Hillman

Happy with service

5
Good online service and follow up check done efficiently and politely Reviewed on: 13th August 2022
Jo's avatar
Jo

Easy to understand, unbeatable on price!

5
Switched to Policy Expert because they offered way better value for money than my previous insurer for the same level of cover. Policy is easy to understand, and ordering process could not have been simpler. Will be switching my Car Insurance next I think! Reviewed on: 12th August 2022
Ian Wylie's avatar
Ian Wylie

First Time Buyer!

5
As a first time buyer and also on my own, I needed an affordable deal for my house insurance. I Found them through Compare the Market and they were one of the cheapest with the most included as standard. Would recommend to anyone looking for home insurance. Reviewed on: 12th August 2022
Sam's avatar
Sam

Very Competitive Company

5
Changed to Policy Expert for our Home Insurance.Very happy with customer service, easy to understand, recommended to us by family members Reviewed on: 12th August 2022
Derek Fleet's avatar
Derek Fleet

Definitely recommend for insurance

5
Excellent service, great value and customer service support was outstanding. Competively priced too Reviewed on: 12th August 2022
W Lister 's avatar
W Lister

Always great service

5
Always had great service and never had any problems. Reviewed on: 11th August 2022
Laura Abbey's avatar
Laura Abbey

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