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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.73 (9137 reviews)

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4.73

Based on 9,137 reviews, last reviewed 11th Jun 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

Good communications and clear documents Well communicated and clear documents Reviewed on: 11th June 2026

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9137)

Positive experience all round

I'm a little reluctant when organising insurance by myself, but as this is my first home I went on to look for the best deal. I had never heard of Policy Expert but after doing some research and seeing how easy the website made it, I knew this was my best option. All information was easily provided and explained on each step. Would recommend Reviewed on: 15th August 2022

Excellent service

It was very easy and efficient to take out a policy with this company Reviewed on: 14th August 2022

Good renewal price

I’ve stayed with this company for a few years as the price hardly varies. It’s good value. Reviewed on: 14th August 2022

Great communication but website not compatible with Chromebook

I thought there was an issue with my policy as I couldn't access the website but actually it just doesn't seem to work on a Chromebook. However, the company we're great at communicating with me when I complained that I couldn't access my documents so I can't fault them. Just hope I will never have to make a claim! Reviewed on: 14th August 2022

Awesome

Just so easy and great cover and great price . Reviewed on: 13th August 2022

Happy with service

Good online service and follow up check done efficiently and politely Reviewed on: 13th August 2022

Easy to understand, unbeatable on price!

Switched to Policy Expert because they offered way better value for money than my previous insurer for the same level of cover. Policy is easy to understand, and ordering process could not have been simpler. Will be switching my Car Insurance next I think! Reviewed on: 12th August 2022

First Time Buyer!

As a first time buyer and also on my own, I needed an affordable deal for my house insurance. I Found them through Compare the Market and they were one of the cheapest with the most included as standard. Would recommend to anyone looking for home insurance. Reviewed on: 12th August 2022

Very Competitive Company

Changed to Policy Expert for our Home Insurance.Very happy with customer service, easy to understand, recommended to us by family members Reviewed on: 12th August 2022

Definitely recommend for insurance

Excellent service, great value and customer service support was outstanding. Competively priced too Reviewed on: 12th August 2022

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