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Policy Expert : Home insurance reviews

Name: Home insurance
Rating: 4.76 (9136 reviews)

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4.76

Based on 9,136 reviews, last reviewed 11th Sep 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

14%

Latest highest rating:

5

I have never had to claim I have never had to claim, but have dealt with them on the phone. Always provide the answers and easy to deal with. I have questioned the renewal char... Read more Reviewed on: 11th September 2025

Latest lowest rating:

1

Don't expect to be able to claim on your insurance Last week, I had to use an emergency locksmith to get into our home. My key and my partner's key both simply did not unlock the door. Something turned... Read more Reviewed on: 12th May 2025

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About this product

Policy Expert home insurance policies are available in three levels of cover – bronze, silver and gold.

You can get a quote and manage your Policy Expert home insurance policy online. Policy wording has been reviewed by the Plain English Campaign, who champion policies that are crystal clear.

Policy Expert home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Policy Expert before, you can also leave a review and share your experience.

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Policy Expert Home insurance reviews (9136)

Cheap

It was the cheapest for my needs Reviewed on: 11th August 2022

Quick and easy

Quick and easy aplication, goid price Reviewed on: 11th August 2022

sensible price

i,m not very good on computers,it,s my age,but it was easy to do. Reviewed on: 11th August 2022

Fantastic insurance provider Car & Home

Previously I was with an alternative Insurance provider Sainsburys Bank. Everything was fine with them till I purchased a new car on a weekend. I found that I couldn’t speak to a telephone advisor as they didn’t function at that time so I had to make the amendments to my policy via the internet. Their internet page glitched which resulted in my estimated mileage pre-populating 160,000 miles for the year. This made my insurance re-quote spike. Instead of paying within the region of £30pm, it was recalculated at £85 pm which is extremely high. I had only changed my car for a VW from an Audi and the spec was similar. I attempted to call them to have this rectified but they refused to do anything and blamed their processes. I was stuck with this extremely high premium for 6 months till I could switch provider. I am really happy with Policy Expert because not only is their insurance premiums affordable, the process online is really straight forward. I was so impressed that I also re-newed my home insurance with them too. Reviewed on: 11th August 2022

Great insurance deal

Had buildings & contents insurance with Policy Expert for 5 years. No issues whatsoever. Our latest renewal was slightly higher but when I rang up to query whether I had a certain add on, it was confirmed that I didn’t so I added it on. This actually brought the cost down which was great. Great customer service. Not had to claim so can’t comment on that but from my experience we have no issues at all. Reviewed on: 11th August 2022

When you need an expert...

So glad that I found Policy expert for my home insurance. Easy process and great price meant I had to go with them. Reviewed on: 11th August 2022

Easy

Quick and easy to arrange, good cover at reasonable rates, would recommend. Reviewed on: 11th August 2022

Great Company!

Great company smooth process! Would reccommend to any breathing human Reviewed on: 11th August 2022

Policy Expert

Excellent value for money, Quick and efficient seevice. very pleased Reviewed on: 11th August 2022

Excellent service

Easy to use, system, great service, no issues Reviewed on: 11th August 2022

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